Privacy Policy

updated October 31, 2024

1. Introduction

Welcome to Rubbl Media Inc. (“we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our services.

2. Information We Collect

We may collect personal information from you when you interact with our website, products, or services, including:

2.1 Personal Information

• Name and contact information
• Email address
• Business information
• Phone number
• Billing and payment details

2.2 Technical Information

We automatically collect the following technical data:
• IP address
• Browser type and version
• Device information
• Cookies and tracking data
• Usage patterns and preferences

2.3 Financial Information

For payment processing, we may collect:
• Billing address
• Transaction details
• Payment method information
• Invoice history

3. Third-Party Services and Data Processing

3.1 Third-Party Service Providers

  1. We rely on third-party services for secure payment processing, data storage, and automation tasks. Each provider processes personal data solely as instructed by Rubbl Media Inc., maintaining necessary security measures and promptly notifying us of any incidents. Please refer to their privacy practices below:
    • Stripe (Payment Processing): Stripe’s Privacy Policy >
    • Make.com (Automation Platform): Make.com’s Privacy Policy >
    • Zapier (Automation Platform): Zapier’s Privacy Policy >
    • Contabo (VPS Storage): Contabo’s Privacy Policy >

3.2 Self-Hosted Software and VPS Storage

To deliver some of our automation and data-processing services and functionality, we use self-hosted software on VPS servers managed by Contabo. This includes open-source software that processes customer data while remaining secure on our servers. Contabo adheres to stringent security practices to protect the information hosted on its servers in the United States.

3.3 Payment Processing

We use Stripe for payment processing. When you make a purchase:
• Payment card information is processed directly by Stripe
• We maintain PCI DSS compliance through our payment processor
• Financial data is encrypted using industry-standard protocols
• We do not store complete credit card information on our servers

4. How We Use Your Information

We use your information to:
• Provide and improve our branding, web, and digital marketing services
• Process payments and manage transactions
• Communicate about our services and respond to inquiries
• Send marketing communications (with your consent)
• Analyze website performance and user behavior
• Comply with legal obligations and protect against fraud

5.Information Sharing and Disclosure

We may share your information with:
• Payment processors (e.g., Stripe)
• Service providers and contractors
• Legal authorities when required
• Business partners (with consent)
• Third-party analytics providers

We do not sell, trade, or otherwise transfer your personal information without your explicit consent.

6. Data Security

We take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes:

6.1 Payment Security

• All financial transactions are encrypted
• Payment processing complies with PCI DSS standards
• Financial data is processed through secure servers

6.2 Financial Data Retention

We retain:
• Transaction records as required by law
• Billing information for recurring services
• Invoice history
• Payment dispute records
We do not store:
• Complete credit card numbers
• CVV codes
• Payment card security codes

6.3 Data Retention Policy

We retain certain information about our clients even after they are no longer active clients of Rubbl Media Inc. This includes:
• Business name
• Address
• Website URL
• Contact details

This information may be retained for the purpose of maintaining our records, compliance with legal obligations, and managing potential future engagements. All other personal data will be deleted from our records upon termination of our relationship. However, we cannot guarantee the same data deletion for information held by third-party vendors, as they may have their own retention policies.

6.4 Data Breach Notification

In the unlikely event of a data breach, we will notify affected individuals promptly, in accordance with applicable laws. Notifications will include:
• A description of the breach
• The information that was compromised
• Steps we are taking to address the breach
• Recommendations for affected individuals to mitigate potential harm

6.5 International Data Transfers

We may transfer data to servers or service providers outside your country. We ensure appropriate safeguards are in place for such transfers to protect your information.

7. Your Rights

You have the right to:


• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Opt out of marketing communications
• Withdraw consent for data processing
• Export your data
• Lodge complaints with supervisory authorities

7.1 Children's Privacy

Our services are not directed to children, or any person deemed a minor under any applicable state laws regarding legally binding agreements, and we do not knowingly collect personal information from children. If we discover we have inadvertently collected such data, we will promptly delete it.

7.2 California Privacy Rights (CCPA)

California residents have additional rights under the CCPA, including:
• Right to know what personal information is collected
• Right to delete personal information
• Right to opt out of the sale of personal information
• Right to non-discrimination

9. Changes to this Policy

We reserve the right to update this Privacy Policy at any time. We will notify you of any material changes by posting the new Privacy Policy on this page.

9.2 FAQs

Common questions regarding our privacy practices include:

We collect personal information that you voluntarily provide to us when you interact with Rubbl Media Inc. This includes information such as your name, contact details, email address, billing information, and technical information, including IP addresses, usage patterns, and preferences through cookies and tracking data. We only collect information that is necessary for providing our services and maintaining our relationship with you.

You can opt out of receiving marketing communications from us at any time. At the bottom of every marketing email, there is an “Unsubscribe” link that you can click to stop receiving future messages. Alternatively, you can email us directly at askus@rubbl.media with your request, and we will update your preferences within a reasonable time frame.

If you suspect any unauthorized access or misuse of your data, please contact us immediately at askus@rubbl.media. Our team will investigate the matter thoroughly, and if a breach has occurred, we will notify you promptly with information on what data may have been affected, the steps we’re taking to address the breach, and any recommended actions you can take to protect your information.

Rubbl Media Inc. retains ownership of all original design assets and materials created specifically for the project unless otherwise stated in the service agreement. Clients may request the transfer of full ownership of original asset files, which may incur additional costs as outlined in the agreement.

For any third-party assets (e.g., stock images, fonts, or royalty-free illustrations) incorporated to enhance the project, Rubbl Media Inc. acquires the appropriate licenses for use within the deliverables. These assets are typically licensed, not owned by the client, and their usage is governed by the terms of the third-party provider. If you require exclusive rights or extended usage for any third-party elements, we can help facilitate the necessary licenses or permissions.

 

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:


Rubbl Media Inc.
Email: askus@rubbl.media

1. Introduction

Welcome to Rubbl Media Inc. (“we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our services.

2. Information We Collect

We may collect personal information from you when you interact with our website, products, or services, including:

2.1 Personal Information

• Name and contact information
• Email address
• Business information
• Phone number
• Billing and payment details

2.2 Technical Information

We automatically collect the following technical data:
• IP address
• Browser type and version
• Device information
• Cookies and tracking data
• Usage patterns and preferences

2.3 Financial Information

For payment processing, we may collect:
• Billing address
• Transaction details
• Payment method information
• Invoice history

2.4 Cookie Policy

We use cookies to enhance your browsing experience and provide personalized content. Cookies are small files stored on your device that allow us to recognize your preferences and provide relevant information. You can manage cookie preferences through your browser settings.

3. Third-Party Services and Data Processing

3.1 Third-Party Service Providers

  1. We rely on third-party services for secure payment processing, data storage, and automation tasks. Each provider processes personal data solely as instructed by Rubbl Media Inc., maintaining necessary security measures and promptly notifying us of any incidents. Please refer to their privacy practices below:
    • Stripe (Payment Processing): Stripe’s Privacy Policy >
    • Make.com (Automation Platform): Make.com’s Privacy Policy >
    • Zapier (Automation Platform): Zapier’s Privacy Policy >
    • Contabo (VPS Storage): Contabo’s Privacy Policy >

3.2 Self-Hosted Software and VPS Storage

To deliver some of our automation and data-processing services and functionality, we use self-hosted software on VPS servers managed by Contabo. This includes open-source software that processes customer data while remaining secure on our servers. Contabo adheres to stringent security practices to protect the information hosted on its servers in the United States.

3.3 Payment Processing

We use Stripe for payment processing. When you make a purchase:
• Payment card information is processed directly by Stripe
• We maintain PCI DSS compliance through our payment processor
• Financial data is encrypted using industry-standard protocols
• We do not store complete credit card information on our servers

4. How We Use Your Information

We use your information to:
• Provide and improve our branding, web, and digital marketing services
• Process payments and manage transactions
• Communicate about our services and respond to inquiries
• Send marketing communications (with your consent)
• Analyze website performance and user behavior
• Comply with legal obligations and protect against fraud

5.Information Sharing and Disclosure

We may share your information with:
• Payment processors (e.g., Stripe)
• Service providers and contractors
• Legal authorities when required
• Business partners (with consent)
• Third-party analytics providers

We do not sell, trade, or otherwise transfer your personal information without your explicit consent.

6. Data Security

We take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes:

6.1 Payment Security

• All financial transactions are encrypted
• Payment processing complies with PCI DSS standards
• Financial data is processed through secure servers

6.2 Financial Data Retention

We retain:
• Transaction records as required by law
• Billing information for recurring services
• Invoice history
• Payment dispute records
We do not store:
• Complete credit card numbers
• CVV codes
• Payment card security codes

6.3 Data Retention Policy

We retain certain information about our clients even after they are no longer active clients of Rubbl Media Inc. This includes:
• Business name
• Address
• Website URL
• Contact details

This information may be retained for the purpose of maintaining our records, compliance with legal obligations, and managing potential future engagements. All other personal data will be deleted from our records upon termination of our relationship. However, we cannot guarantee the same data deletion for information held by third-party vendors, as they may have their own retention policies.

6.4 Data Breach Notification

In the unlikely event of a data breach, we will notify affected individuals promptly, in accordance with applicable laws. Notifications will include:
• A description of the breach
• The information that was compromised
• Steps we are taking to address the breach
• Recommendations for affected individuals to mitigate potential harm

6.5 International Data Transfers

We may transfer data to servers or service providers outside your country. We ensure appropriate safeguards are in place for such transfers to protect your information.

7. Your Rights

You have the right to:


• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Opt out of marketing communications
• Withdraw consent for data processing
• Export your data
• Lodge complaints with supervisory authorities

7.1 Children's Privacy

Our services are not directed to children, or any person deemed a minor under any applicable state laws regarding legally binding agreements, and we do not knowingly collect personal information from children. If we discover we have inadvertently collected such data, we will promptly delete it.

7.2 California Privacy Rights (CCPA)

California residents have additional rights under the CCPA, including:
• Right to know what personal information is collected
• Right to delete personal information
• Right to opt out of the sale of personal information
• Right to non-discrimination

8. Legal Compliance Statement

Rubbl Media Inc. complies with applicable data protection laws and regulations, including the General Data Protection Regulation (GDPR) for users in the European Union, the California Consumer Privacy Act (CCPA) for California residents, and any other relevant privacy laws. We are committed to ensuring that your rights are respected, and we strive to maintain compliance with these regulations in our data collection and processing activities.

9. Changes to this Policy

We reserve the right to update this Privacy Policy at any time. We will notify you of any material changes by posting the new Privacy Policy on this page.

9.1 Related Policies

For further information regarding our practices, please refer to the following related policies:
• Terms of Service
• Cookie Policy
• Data Security Policy

9.2 FAQs

Common questions regarding our privacy practices include:

We collect personal information that you voluntarily provide to us when you interact with Rubbl Media Inc. This includes information such as your name, contact details, email address, billing information, and technical information, including IP addresses, usage patterns, and preferences through cookies and tracking data. We only collect information that is necessary for providing our services and maintaining our relationship with you.

You can opt out of receiving marketing communications from us at any time. At the bottom of every marketing email, there is an “Unsubscribe” link that you can click to stop receiving future messages. Alternatively, you can email us directly at askus@rubbl.media with your request, and we will update your preferences within a reasonable time frame.

If you suspect any unauthorized access or misuse of your data, please contact us immediately at askus@rubbl.media. Our team will investigate the matter thoroughly, and if a breach has occurred, we will notify you promptly with information on what data may have been affected, the steps we’re taking to address the breach, and any recommended actions you can take to protect your information.

Rubbl Media Inc. retains ownership of all original design assets and materials created specifically for the project unless otherwise stated in the service agreement. Clients may request the transfer of full ownership of original asset files, which may incur additional costs as outlined in the agreement.

For any third-party assets (e.g., stock images, fonts, or royalty-free illustrations) incorporated to enhance the project, Rubbl Media Inc. acquires the appropriate licenses for use within the deliverables. These assets are typically licensed, not owned by the client, and their usage is governed by the terms of the third-party provider. If you require exclusive rights or extended usage for any third-party elements, we can help facilitate the necessary licenses or permissions.

 

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:


Rubbl Media Inc.
Email: askus@rubbl.media